I just started using a bag I purchased a while ago. I really have liked it the first two times I have used it, but the stitching on a strap is starting to rip. I’ve tried contacting Minaal 3 times and have yet to hear back in over a week. The radio silence is concerning, especially for what seemed to be a top notch company with such an expensive bag. I was thinking about trying the packing cubes before this, but not anymore. Proceed with caution if you are thinking about buying one of their bags.