UPDATE! Costomer Service

This is an update to my previous review above. Minaal’s customer service did contact me after I wrote my post. I don’t think the response was due to my negative post. Rather, I believe it was they were backed up a bit at the time. They took care of the problem right away, and sent me out a replacement after seeing the damage. The new bag has been just as great as the first one was before the ripping. I can also see extra reinforcement where the previous bag ripped – a good sign that they want to improve their product over time. My delay in correcting my first response was I couldn’t find an option to edit a past post on this site. At this point Minaal has earned back my respect and trust in their product and customer service. If you are on the edge take the last step; go out an get yourself a Minaal!