Stylish bags, terrible quality & customer service

I love the style and versatility of Qwstion products. But that’s where my admiration ends… After three years of moderate use, the stitching for the zipper on their “SIMPLE OFFICE” bag began to come undone. The company wouldn’t fix it because it was off of warranty. So I order a second bag ” ORGANISER” bag. When it arrived, I realized that the bag didn’t fit my new MacBook Pro 15 inch – even though the website advertised it as such. Qwstion staff admitted that the size specifications on the website were wrong, but wouldn’t pay for the return shipping. They said they would reimburse me for shipping later via PayPal (WTF?)… very unprofessional and disappointing. I was very turned off by the entire experience, and returning their items turned into such a headache for me that I would avoid buying their products again, unless their get their act together.