Just Another Bag

Terrible. I have owned the bag for 15 months and the bottom corners are begining to fade. In addition a tear has appeared in one of the bottom corners. Mind you, I use the bag to haul a laptop to and from work. It comes to rest on my leather chair in my office and is transported on a leather chair in my car. Sometimes I get crazy and let it sit on carpet in my office or hallway. When I contacted customer service they indicated that they will do nothing since this is normal wear and tear…..fading and tearing, normal wear and tear huh…after 15 months of use. They informed me it was due to exposure to rough and abrasive surfaces…you know all those you find in cars or office chairs or floors. Oh and by the way how did all those horrific surfaces only touch the corners of the bag and not the entire bottom. Horrible customer service, terrible materials, and even worse craftmanship. Save your $250 and purchase a bag a company will stand behind.